Massachusetts Computer, Software, and SaaS Tax Guide

Prepared by Sales Tax Helper

Table of Contents

1. Introduction
2. Nexus Considerations
3. General Rules and Compliance Considerations
4. Specific Exemptions
5. Sourcing Rules
6. Audit Considerations
7. Voluntary Disclosure Agreements (VDAs)
8. Conclusion
9. References & Resources

1. Introduction

For software companies, SaaS providers, and technology firms conducting business in
Massachusetts, the state's sales and use tax rules present unique challenges. Unlike some states that treat digital products and cloud-based services uniformly, Massachusetts distinguishes between prewritten (canned) software, custom software, and various technology services based on their method of delivery, level of customization, and intended use. Massachusetts' tax treatment of software and technology-related services depends on multiple factors, including whether software is delivered in tangible or electronic form, whether it is prewritten or custom, and whether services provided are classified as taxable or exempt.

Purpose of This Guide

This guide is designed to help businesses navigate Massachusetts' sales and use tax rules related to software and technology services. It focuses on:

• Nexus Considerations: Understanding when businesses must register and collect
  Massachusetts sales tax due to physical or economic presence.
• Taxability of Software & Services: Clarifying the tax treatment of prewritten vs. custom
  software, cloud computing services, and related technology offerings.
• Sourcing Rules: Determining how and where transactions are taxed based on customer
  location and method of software delivery.
• Audit Considerations: Identifying common tax audit triggers and best practices for
  compliance.
• Voluntary Disclosure Agreements (VDAs): Explaining the process for businesses to
  rectify past noncompliance while mitigating penalties and limiting back-tax liability.

Why This Matters for Technology Companies

Massachusetts' sales tax laws impact software companies, SaaS providers, and technology firms in multiple ways:

• Sales Tax Obligations: Businesses that sell software or related services to Massachusetts
  customers may have a duty to collect and remit Massachusetts sales tax, depending on
  how the product is classified.
• Cloud Computing & SaaS Complexity: Massachusetts generally taxes SaaS, which is
  different from many other states, making compliance particularly challenging for cloud
  service providers.
• Compliance Risks: Failure to correctly assess and collect sales tax can result in
  significant penalties, interest, and extended audit exposure.

This guide will walk through Massachusetts' specific sales tax rules governing software, SaaS,
and technology-related services while referencing applicable statutes, administrative rules, and Massachusetts Department of Revenue (DOR) guidance.

You're currently viewing a preview. To access the full guide and unlock tools designed to simplify your sales tax obligations, just create a free account.

Your free Sales Tax Helper account gives you:

• Full access to this and other expert-written guides
• Our Nexus Checker to assess your exposure across states
• State- and industry-specific insights and compliance tips
• Updates on new rules and best practices to stay ahead

No credit card required — just expert tools built to keep you compliant and confident.
Create your free account now to unlock the rest of this guide.