West Virginia Computer, Software, and SaaS Tax Guide

Prepared by Sales Tax Helper

Table of Contents

1. Introduction
2. Nexus Considerations
3. General Rules and Compliance Considerations
4. Specific Exemptions
5. Sourcing Rules
6. Audit Considerations
7. Voluntary Disclosure Agreements (VDAs)
8. Conclusion
9. References & Resources

1. Introduction

West Virginia’s sales and use tax laws for software and digital services are among the most
expansive in the country. Unlike many states that limit taxation to tangible software or exempt custom programming and remote delivery, West Virginia taxes nearly all forms of software and cloud services—regardless of whether the software is prewritten, custom-built, downloaded, or accessed online.

For businesses operating in the software, SaaS, or broader technology sector, this means nearly every transaction is presumed taxable unless a specific exemption clearly applies. From CRM subscriptions to custom enterprise solutions, and from installation fees to platform access, West Virginia law treats them as taxable unless explicitly exempted by statute or regulation.

Purpose of This Guide

This guide is designed to help businesses navigate West Virginia's sales and use tax rules related to software and technology services. It focuses on:

• Nexus Considerations: Understanding when businesses must register and collect West
  Virginia sales tax due to physical or economic presence.
• Taxability of Software & Services: Clarifying the tax treatment of prewritten vs. custom
  software, cloud computing services, and related technology offerings.
• Sourcing Rules: Determining how and where transactions are taxed based on customer
  location and method of software delivery.
• Audit Considerations: Identifying common tax audit triggers and best practices for
  compliance.
• Voluntary Disclosure Agreements (VDAs): Explaining the process for businesses to
  rectify past noncompliance while mitigating penalties and limiting back-tax liability.

Why This Matters for Technology Companies

West Virginia's sales tax laws impact software companies, SaaS providers, and technology firms in multiple ways:

• Broad Software Taxation: Unlike many states, West Virginia taxes both prewritten and
  custom software, regardless of delivery method, requiring careful attention to
  compliance.
• Cloud Computing & SaaS Complexity: West Virginia generally taxes SaaS, IaaS, and
  PaaS, treating these as taxable services unless they qualify for specific exemptions.
• Compliance Risks: Failure to correctly assess and collect sales tax can result in
  significant penalties, interest, and extended audit exposure.

This guide will walk through West Virginia's specific sales tax rules governing software, SaaS,
and technology-related services while referencing applicable statutes, administrative rules, and West Virginia State Tax Department guidance. Throughout the guide, official West Virginia
resources will be linked for further reference.

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